Refund policy
Please research the products carefully before placing an order. We do not provide refunds or exchanges for incorrectly chosen goods or if you change your mind after we have shipped the goods.
If a courier returns unopened goods to us for a incorrectly-chosen/change-of-mind refund, we may only offer to accept them at our discretion, and a minimum restocking charge of 15% plus freight will be applied to any refund request.
If we supplied a free product along with your order, and a courier returns your unopened order for a incorrectly-chosen/change-of-mind refund, we require that any free item is also returned before any refund can be processed.
We can't be responsible for your choice of product, and we are unable to provide any advice as to product compatability and suitability for your purposes.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The following rights are available to the original purchasers of the goods:
You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by manufacturer-refurbished goods of the same type rather than being repaired. Manufacturer-refurbished parts may be used to repair the goods.
For parts tested to have manufacturing defects a short period after their invoice date (DOA), we will replace them from our stock where possible, or offer you a refund/exchange for similar goods. Goods that have had a fair amount of use are entitled to be repaired.
If replacement or repair by manufacturer is not possible, a refund or exchange for similar goods will be offered, however if the goods have had a fair amount of use, we may deduct a ACCC-allowed restocking charge from any refund/exchange offer made.
We do not send out replacement parts in advance of receiving the original parts back for testing - please buy from a vendor that offers on-site advance hardware replacement service contracts if you need this level of service.
If you need support, please log in, and send a message with a details of the issue.
Warranty is available for the original purchasers only, to prevent disputes over who owns the goods - please do not give your login to anyone you might sell used goods to!